Concerned about staying at a new hotel in a completely new destination? We have put together a collection of Frequently Asked Questions to help you out and give you a comprehensive overview of our hotel. These, we hope, will answer your queries and help you plan your stay with us.
Please call our hotel Tel. +66 (0) 2216-3700 and ask for Concierge. If you book our hotel transportation, please follow the below map to meet our hotel representative at the meeting point.
Yes, there is an expansive 25-meter salt-chlorinated outdoor swimming pool located on the 8th floor. The pool is open from 6.00 a.m to 9.00 p.m.
Taxi stands are clearly signposted at both airports. All taxis are metered.
Take the Airport Link from the airport’s Basement Level and go to the Phayathai terminal station. Interchange to Phayathai BTS station.
From the Airport Link’s Phayathai terminal, take the BTS to Siam station and interchange trains to the National Stadium terminal station. Go to exit 4 of the station and straight to MBK shopping centre’s second floor. Head to the hotel’s second-floor entrance just a few minutes walk away. We recommend our Hotel Limousine Services for your convenience and comfort which you can request upon making a reservation.
Yes, a set of well-curated packages are available for guests who are celebrating special occasions. You can contact email@example.com for more information.
Our hotel is centrally located within easy reach from most of the city’s iconic attractions and yes, we have two tour desks, available in-house. They are namely, World Travel Services and Tour East, and both of them are located on the ground floor. Our concierge will also be able to provide you with suggestions based on your requirements.
Yes, we do have rooms that are equipped with special amenities and facilities to cater to disabled guests. A; the restaurants, floors as well as the restrooms in public areas are easily accessible by guests on wheelchairs.
Yes, the Business centre staff on the second floor will be pleased to be of service helping you with all travel-related arrangements.
Yes, we have a doctor on call 24 hours, every day.
Two modern and well-equipped hospitals namely, Bumrungraj and Phyathai Hospital, are located 5 kilometres away from the hotel which would take approximately 20 minutes to reach by a vehicle.
For your guest’s convenience, we offer currency exchange services in-house. You can use this service on the 2nd-floor reception. The nearest banks are located in MBK Shopping Center which is right next to the hotel connected by an easy access channel.
Thai Baht. (THB)
Yes, the hotel guests are entitled to this facility free of charge if they spend at least one night at the hotel. Whilst they are travelling to another location, this service comes at a charge.
Yes, we offer a wide variety of benefits for guests who have signed up for the below frequent flyer programs.
– Thai Airways’ Royal Orchid Plus
– Asia Miles Only qualified rates will be entitled and considered.
Only qualified rates will be entitled and considered.
The standard electricity voltage in Thailand is 220 volts. Adapters are available at the hotel upon request.
Tourists can claim back the VAT on larger purchases when they exit the country. Most department stores provide the necessary forms and will assist you with completion.
It is not advisable to drink tap water in Thailand. The hotel offers complimentary filtered drinking water in all the hotel’s guest rooms.
In general, the weather in Thailand is warm and pleasant all year round. However ideal weather conditions prevail from November to February which boasts clear skies and sunshine. The hot season is in April and May during which the temperature will be at its peak. The raining season falls between June to September. Although it might not rain every day and the rain does not last long, you can get umbrellas from the concierge if required.
Thai people are usually clad in modest and conservative attire we recommend guests to do so. Also, you should dress conservatively covering your shoulders and knees when entering temples and cultural sites in Bangkok.
Yes, the modern and scenic 18 holes Riverside Golf Club and Bangkok Golf Club is located only 20 kilometres away from the hotels. You can reach out to the concierge for any assistance travel arrangements and bookings.
The hotel has several room categories namely, deluxe rooms; execuplus suites; hotel suites; garden suites, and all rooms are equipped with full amenities including tea & coffee making facilities.
ExecuPlus Suites are located on the 9th – 14th floor. Luxuriously appointed Garden Suites are located on the 29th floor (top floor) and provide modern comfort with VIP amenities. All of the room categories are differentiated and unique from one another. For more information visit the Room & Suite section.
Rates are charged per room and the cost may differ depending on the room type you select for your stay.
Yes, all room reservations require a credit card guarantee.
Please contact the reservation department at least three days before your arrival. You will then be provided with a cancellation number. Kindly note that if you have booked on a ‘flexible’ rate as Advance Pre-Paid, the payments are non-refundable.
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed and charges may apply.
Yes, Hairdryers are available in every guest room
For details of the group rates, please contact the sales department.
We regret that animals are not allowed on hotel premised including guest rooms.
Rooms can be booked with or without breakfast.
The standard check-in time is 3.00 p.m and check out at 12.00 p.m.
It is possible to check-in before 2.00 p.m sometimes since this will depend on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room the night before.
Late check-out can be arranged for a charge of THB 500 per hour, up to 6.00 p.m. Then a one night charge will apply. Rates might be subjected to a 10% service charge and applicable VAT.
We do have twin and triple rooms. But we do not have quadruple rooms. We recommend a suite that could accommodate up to four people. An extra bed can be set upon request, and additional charges may apply.
Some rooms come furnished with king-size beds and they can be requested upon reservation. May subjected to room availability.
Yes, all rooms have a bathtub.
We have 23 channels in every room’s televisions. The channels are as follows (Subjected to change)
– Hotel information channel
– 6 Thai local channels
– International news channels including CNN, BBC World News, DW, Australia Network Asia, NHK, CNBC, CCTV 1, Russia Today
– Entertainment channels including Discovery, FOX Sport, True Sport 1, Star Sport, FOX Movies, Chic Channel TV, MTV China, and True Spark.
More information can be found about TV in Thailand by visiting thaitechtown.com
We are a smoke-free hotel and smoking is strongly prohibited inside the hotel and in all guest rooms. Designated smoking areas are on the 8th floor and in front of the hotel. A fee of THB 4000 will apply for those who violate, the charge is levied to cleaning and removal of the smoke smell.
All of the rooms are equipped with a safety deposit box.
All guest rooms have high-speed wifi/internet access (free if booking through this website), for personal use. Alternatively, guests can send and receive emails at the Business Center.
The hotel offers several breakfast options:
– An American breakfast buffet is served in the CiTi BiSTRo Restaurant on the Ground Floor from 6:30 a.m. – 10:30 a.m.
– Loop Italian Restaurant, on the 8th Floor, offers a continental style buffet from 6:30 a.m. – 10:30 a.m.
– A light breakfast and snacks are available at t@Lobby on the Ground Floor between 06:30 a.m. – 11:00 a.m.
Yes, all of the hotel’s restaurants offer a selection of vegetarian dishes.
Yes, we have special menus for children in all restaurants.
Yes, we do. A room service menu is available in every room.
Yes, we have a babysitting service available on request. If required, please inform us at least one day prior.
Special children's menus and high chairs are available in all our restaurants.
Cribs are available on request
Yes, you can access the internet both by ethernet cable or through wifi which is readily available at all our rooms. It is a free service offered by the hotel and you can contact the reception to get your login ID and password.
Almost all the major international newspapers are available for viewing online (Newspaper Direct). Please contact our concierge for assistance.
We can provide basic secretarial support services. For specialized needs, it may be necessary to employ an outside company. Please contact the Business Center to discuss your exact requirements.
Yes, the hotel offers several meeting rooms with high tech equipment support and catering services.
The hotel is ideally located in proximity to many shopping centres, with direct access to Bangkok’s renowned MBK Center and just a short walk from Siam’s vibrant entertainment and shopping district. For more information, please visit Shopping centres.
Yes, there is a multitude of modern entertainment hubs near the hotel. The 7th floor of MBK Center can be directly accessed from the hotel and siam’s vibrant entertainment districts are just a short walk away.