Reservations:
4-12
years

FAQ

Frequently Asked Questions : Click on the question below to show & hide each answer for your information.

General Hotel Information

There is one outdoor swimming pool, located on the 8th floor. Open from 06:00-21:00 hrs.

The parking lot can accommodate up to 2,000 cars.

From Airport to Hotel by Taxi (Suvannabhumi International Airport and Donmuang Airport).
Taxi stands are available on the Level 1 exits of the airport en route to the hotel. Take the expressway for approximately 30 minutes into Rama 4 exit. Turn left and drive straight along Rama 4 road and take a right turn on the SamYan intersection. The Pathumwan Princess Hotel is about 800 meters away on your left.

Bangkok Airport Rail Link to Hotel
Take the Airport Link from the Basement Level of the airport and go all the way to the Phayathai terminal station. Interchange to Phayathai BTS station from there.

Bangkok Skytrain (BTS)
From the Airport Link’s Phayathai terminal, take the BTS to Siam station, interchange trains going to the National stadium station where you will get off. Walk towards the exit 4 straight to MBK shopping center’s second floor. Head to the hotel’s second floor entrance which is approximately 3 minutes away only.

For your convenience, we would recommend you our Hotel Limousine Services which you could press your request upon making a reservation.

Yes, Special packages are available for guests celebrating a special occasion.

Currently there are 2 tour desks available in-house, World Travel Services and Tour East which are located on the ground floor. Furthermore our Concierge will also be able to make recommendations according to your needs.

Yes, we have rooms specially equipped for disabled guests in the hotel and the rest rooms in public areas are also easily accessible by guests in a wheel chair. All floors and restaurants are also accessible by a wheelchair.

Yes, the Business Center staff on the 2nd floor will be pleased to assist with your travel arrangements.

We have a doctor on call 24 hours.

Only 5 kms away from the hotel. It takes around 20 minutes by taxi. There are 2 modern international hospitals: Bumrungraj Hospital and Phyathai Hospital.

Currency can be exchanged in our Reception on the 2nd floor. The nearest banks are located in MBK Shopping Center which is connected by hotel access.

The currency in Thailand is Baht.

Hotel guests can use the storage facility free of charge if they spend at least one night at the hotel. Guests will also be allowed to store the baggage whilst they travel to another location in Thailand (with our baggage deposit policy, charge may apply for a long term deposit) Unfortunately, the storage facility service is not available for non-guests. Please contact our Concierge for assistance.

You can obtain benefits the following airline frequency programs: Thai Airways’ Royal Orchid Plus, JAL and Asia Miles. Only qualified rate will be entitled and considered.

The electricity voltage in Thailand is at 220 volts. Adaptors are available at the hotel upon request.

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores provide the necessary forms for completion and will assist you.

The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms.

As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The hot season is from April and May, when temperatures reach their highest. The rainy season is between June and September although it does not rain every day and usually the rain only lasts for an hour. Umbrellas are available at our Concierge.

Thai people are quite modest. Conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.

Yes, A modern 18 holes Riverdale Golf Club is located only 20 kms from the hotel.

Rooms & Suites

The hotel has various categories of room: superior, deluxe, execuplus suites, hotel suites and garden suites. All the rooms are equipped with amenities including tea & coffee making facilities in all suites type.

ExecuPlus Suites are located on the 9th - 14th floor, Garden Suites are located on the 29th floor (top floor) luxuriously appointed and provided modern comfort with VIP amenities.

The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.

All room reservations require a credit card guarantee.

To cancel your booking without incurring any charge, please contact the Reservations Department at least three days prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.

Each guest room can accommodate a maximum of 4 people. Please note that the third bed will be a rollaway bed and charges may apply.

Hairdryers are available in every guest room.

For details of the group rates, please contact the Sales Department.

We regret that animals are not allowed in all hotel premises including guest rooms.

Rooms can be booked with or without breakfast.

The standard check-in time is 14:00 hrs and check-out is at 12:00 hrs.

It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.

Late check-out per hour at baht 500. - until 18.00 hrs. Then a one night charge will be applied. Rate may subject to 10% service charge and applicable VAT.

We do have twin and triple room. However, no quadruple rooms are available but as maximum of 4 people (recommend a suite room for bigger space) can stay, extra bed may be set upon request with charges applied.

Yes, we have king-sized beds in some of the rooms, and they can be requested upon reservation or check-in which is subjected to room availability.

Yes, we do. All guest rooms have a bathtub.

We have 23 channels in guest rooms. These are as follows although they are subjected to change without prior notice: Hotel information channel, 6 Thai local channels, International news channels such as; CNN, BBC World News, DW, Australia Network Asia, NHK, CNBC, CCTV 1, Russia Today and entertainment channels such as; Discovery, FOX Sport, True Sport 1, Star Sport, FOX Movies, Chic Channel TV, MTV China and True Spark.

We are a Smoke Free Hotel. Smoking is strongly prohibited inside the hotel premises. A 24 hours Smoking Lounge is located on the ground floor. Bath 4,000. - fee will be applied to those who ignore for cleaning and removing the smoke smell.

There is a safety deposit box in every guest room.

Guests are able to send and receive email at the Business Centre.

Dining

An American breakfast buffet is served in the CiTi BiSTRo Restaurant on the ground floor from 06:30-10:30 hrs.

A selection of vegetarian dishes is available in every outlet.

Yes, we have special menus for children in all restaurants.

Yes, we do.

Traveling with Children

Yes, we have babysitting service available on request. For proper arrangement, please inform us at least 1 day in advance.

Special children menus with light dishes as well as high chairs are available in all our restaurants.

Baby cots are available on request.

Yes, we do have high chairs available in all our restaurants.

Business Travelers

Yes, both WiFi and cable internet connection are available in all guest room. Please contact our reception to provide you with a login ID and password.

Almost major international and local newspapers are available to view online (Newspaper Direct) Please contact our Concierge for assistance.

We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the business centre to discuss your exact needs.

We have a boardroom, which is available for rent depending on use. Other services such as catering and equipment are available.

Shopping

MBK Shopping Center
MBK (Mabunkrong) Shopping Center is a huge complex and one of the most popular shopping malls in the heart of Bangkok with a “One Stop Shopping” concept. MBK shopping centre was considered as the biggest mall in Asia in 1985. Now, it contains more than 2,000 shops which offer a wide range of products and services within its well organized 140,000 square meters area. It is particularly well known for its many vendors of mobile phones and other electronic gadgets, as well as furniture. Apart from that, it has a large selection of Fashion accessories, clothes, cosmetics, souvenir shops, Multiplex cinema and karaoke rooms, game zones and much more. It was renovated in 2003 with an identical architectural design which reflects modernism and functionality. MBK attracts more than 100,000 customers daily, including Thais and foreigners, and is considered to be the most visited shopping mall in Thailand.
Contact Call: Tel. +66 (0) 2620 9000
Location: BTS Skytrain, National Stadium Station
Open Daily: 10.00 a.m. – 10.00 p.m.
Website: www.mbk-center.co.th

The Nine Neighborhood Center
The Nine Neighborhood Center is an Open Mall shopping center in a semi-concept of 4 Elements:
Natural: Represents the center pieces and decoration designed in a concept of Tropical Village’s Vertical Garden surrounded by beautiful greenery from tropical trees, which also has ventilated open space giving that cool natural tropic coolness.
Integrated: The Nine has a massive variety of more than 200 shops that provide products and services in order to meet all the needs of people living in communities around.
Neighborhood: Putting first the importance of community as the main consideration, The Nine was incorporated to create unity, happiness and comfort to surrounding people.
Environment: The Nine adheres to its commitment to environmental support and as such, it promotes wastewater treatment, use of energy efficiency and conservation and other environmental projects sustainable for the future.
Contact Call: Tel. +66 (0) 2716 7999
Location: Rama 9 Rd.
Open Daily: 10.00 a.m. – 10.00 p.m.
Website: www.thenine.co.th

Siam Paragon
Siam Paragon offer elegant shopping experiences as it houses various world-class luxury brands and the most prestigious flagship stores. Indulge your senses with our finest beauty and lifestyle, plus gastronomic delights to enhance your enjoyment in this World Class Shopping Phenomenon. Siam Paragon top 10 brands: BALENCIAGA, BOTTEGA, VENETA, CHANEL, CHLOE, DOLCE & GABBANA, GIORGIO ARMANI, GUCCI, HERMES, TOD’S, VALENTINO.
* Tourist get 5% discount on regular priced items + 7% VAT Refund. Please present your passport at the Information counter to get this privilege.
Contact Call: Tel. +66 (0) 2690 1000
Location: BTS Skytrain, Siam Station
Open Daily: 10.00 a.m. – 10.00 p.m.
Website: www.siamparagon.co.th

Siam Center
Siam Center was built in 1973 but is still one of the most vital and attractive shopping malls in Bangkok. Siam Center and Siam Discovery are twin shopping malls and also connected with other famous malls together through the sky train and sky bridge. It’s an ideal place for trendy teenagers and contains international fashion shops, cell phone stores, trendy cafes, and fast food outlets. Exotic jewellery and all the accessories that identify coolness can be accessed through shoes stores, cosmetics salons, surf and branded stores – even ice-cream parlors Overall it’s a fantastic place for shopping and spending social activities. In order to keep touch with the younger generation, its latest renovation the “Magic Glass Box” and a food court are obviously appreciated by young and trendy shoppers.
Contact Call: Tel. +66 (0) 2687 5000
Location: BTS Skytrain, Siam Station
Open Daily: 09.00 a.m. – 09.00 p.m.
Website: www.siampiwat.com

Siam Discovery
Siam Discovery is a six-storey popular shopping mall among the fashion crowd and aims to serve slightly more mature target groups than Siam Center. It is located opposite of MBK, Siam Square and adjoins with Siam Center. For the convenience of customers, its newest theme is “One Floor One Concept”, which groups similar stores on the same floor. It showcases global and local brand names, designer fashion outlets as well as home and interior design outlets. Siam Discovery offers you the most comfortable and luxurious grand EGV theatre in Thailand – a top international standard. The zone between these two malls hosts various events such as pop and rock shows, displaying fancy sports cars and fashion / catwalk shows. It’s a hip place to hang out.
Contact Call: Tel. +66 (0) 2687 5000
Location: BTS Skytrain, Siam Station
Open Daily: 09.00 a.m. – 10.00 p.m.
Website: www.siampiwat.com

It is around 30-45 minutes by taxi without traffic jam. (Cost depending on travel time and exact destination, approx. 100-200 Baht)
The nearest BTS station is about 3 minutes walking and is called National Stadium station which is connected to MBK Shopping Center.

Yes, modern SF cinemas are located on the 7th floor of MBK Center.

All of the main tourist attractions such as the Golden Buddha Temple, the Royal Palace and Wat Arun, are located in the city centre. Alternatively, you can head north of the city to the ancient capital of Ayudhya. Please contact our Concierge for assistance and details.

There are many excellent city tours on offer so the choice is yours. Please refer to our hotel website on the topic of attractions.

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