FAQ

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General Hotel Information

Please call our hotel Tel. 66 (0) 2 216 3700 and ask for Concierge. In case you book our hotel transportation, please follow the below map to meet our hotel representative at the meeting point.

Suvarnabhumi MapDon Muang Airport terminal1Don Muang Airport terminal2

There is a 25 meter salt-chlorinated outdoor swimming pool, located on the 8th Floor. Open from 6:00 a.m. – 9:00 p.m.

The parking area can accommodate up to 2,000 cars.

From Airports to Hotel by Taxi (Suvarnabhumi International Airport and Don Muang Airport).
Taxi stands are clearly signposted at both airports. All taxis are metered.
Suvarnabhumi International Airport Rail Link to Hotel.
Take the Airport Link from the airport’s Basement Level and go to the Phayathai terminal station. Interchange to Phayathai BTS station.
Bangkok Skytrain (BTS)
From the Airport Link’s Phayathai terminal, take the BTS to Siam station and interchange trains to National Stadium terminal station. Go to exit 4 of the station and straight to MBK shopping center’s second floor. Head to the hotel’s second floor entrance just a few minutes walk away.
For your convenience, we recommend our Hotel Limousine Services which you can request upon making a reservation.

Yes, packages are available for guests celebrating a special occasion. For more information or to make a booking, please contact rsvn@pprincess.com

The Pathumwan Princess is ideally located to connect you quickly to all Bangkok’s exciting attractions. Currently there are two tour desks available in-house with World Travel Services and Tour East located on the ground floor. Our Concierge will also be able to make recommendations according to your needs.

Yes, we do have rooms specially equipped for disabled guests and the rest rooms in public areas are also easily accessible by guests in wheel chairs. All floors and restaurants are also accessible by wheelchair.

Yes, the Business Center staff on the 2nd Floor will be pleased to assist with all your travel arrangements.

We have a doctor on call 24 hours, every day.

Two modern international hospitals, Bumrungraj Hospital and Phyathai Hospital, are only 5 km. away from the hotel – around 20 minutes by taxi.

We offer a currency exchange service at our Reception on the 2nd floor. The nearest banks are located in MBK Shopping Center which is connected by hotel access.

Thai Baht. (THB)

Hotel guests can use the storage facility free of charge if they spend at least one night at the hotel. Guests will also be allowed to store the baggage whilst they travel to another location in Thailand (a charge may apply for long term storage). Unfortunately, this facility is not available for non-guests. Please contact our Concierge for assistance.

Yes, you can obtain benefits with the following airline frequency programs:

– Thai Airways’ Royal Orchid Plus

– JAL

– Asia Miles Only qualified rates will be entitled and considered.

Only qualified rates will be entitled and considered.

The electricity voltage in Thailand is 220 volts. Adaptors are available at the hotel upon request.

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores provide the necessary forms and will assist you with completion.

It is advised not to drink tap water in Thailand. Complimentary drinking water is provided in all our guest rooms.

As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The hot season is in April and May, when temperatures reach their peak. The rainy season is between June and September although it does not rain every day and usually the rain only lasts for a short time. If required, umbrellas are available from our Concierge.

Thai people are quite modest and therefore conservative dress is recommended. Shorts and sleeveless vests cannot be worn inside temples.

Yes, the modern and scenic 18 hole Riverdale Golf Club is located only 20 km. from the hotel. For bookings and transport arrangements, please contact our Concierge.

Rooms & Suites

The hotel has a number of room categories – superior; deluxe; execuplus suites; hotel suites; garden suites. All rooms are equipped with full amenities including tea & coffee making facilities in all suite types.

ExecuPlus Suites are located on the 9th – 14th floor. Luxuriously appointed Garden Suites are located on the 29th floor (top floor) and provide modern comfort with VIP amenities.

For more information visit Room & Suite

The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.

All room reservations require a credit card guarantee.

Please contact the Reservations Department at least three days prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ‘Flexible’ rate type as ‘Advance Pre-Paid’ rates are non-refundable.

Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed and charges may apply.

Yes, hairdryers are available in every guest room.

For details of the group rates, please contact the Sales Department.

We regret that animals are not allowed on the hotel premises, including guest rooms.

Rooms can be booked with or without breakfast.

The standard check-in time is 2:00 p.m. and check-out is at 12:00 p.m.

It is sometimes possible to check in before 2:00 p.m., but this will depend on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.

Late check-out can be arranged for a charge of THB 500 per hour, up to 6:00 p.m. Then a one night charge will apply. Rate may be subject to 10% service charge and applicable VAT.

We do have twin and triple rooms. but do not have quadruple rooms. For up to four people we recommend a suite, with its greater space; an extra bed can be set up on request, with charges applied.

Some rooms do have king-size beds and they can be requested upon reservation or check-in, subject to room availability.

Yes, all guest rooms have a bathtub.

We have 23 channels in guest rooms. These are as follows(subject to change without prior notice):

– Hotel information channel

– 6 Thai local channels

– International news channels including CNN, BBC World News, DW, Australia Network Asia, NHK, CNBC, CCTV 1, Russia Today

– Entertainment channels including Discovery, FOX Sport, True Sport 1, Star Sport, FOX Movies, Chic Channel TV, MTV China and True Spark.

We are a Smoke Free Hotel and smoking is strongly prohibited inside the hotel and in all guestrooms. Designated smoking areas are on the 8th Floor and in front of the hotel. A fee of THB 4,000 will apply to those who ignore, for cleaning and removing the smoke smell.

Every guest room is equipped with a safety deposit box.

All guest rooms have speedy wifi / internet access (free if booking through this website), for personal use. Alternatively, guests are able to send and receive email at the Business Center.

Dining

The hotel offers a number of breakfast options:
– An American breakfast buffet is served in the CiTi BiSTRo Restaurant on the Ground Floor from 6:30 a.m. – 10:30 a.m.
Loop Italian Restaurant, at the 8th Floor, offers a continental style buffet from 6:30 a.m. – 10:30 a.m.
– A light breakfast and snacks are available at t@Lobby on the Ground Floor between 06:30 a.m. – 11:00 a.m.

A selection of vegetarian dishes is available in every outlet.

Yes, we have special menus for children in all restaurants.

Yes, we do. A room service menu is available in every room.

Traveling with Children

Yes, we have a babysitting service available on request. If required, please inform us at least one day in advance.

Special children menus and high chairs are available in all our restaurants.

Baby cots are available on request.

Business Travelers

Yes, both WiFi and cable internet connections are available in all guest rooms, a free service when booking through this website. Please contact our reception to provide you with a login ID and password.

Almost all major international and local newspapers are available to view online (Newspaper Direct). Please contact our Concierge for assistance.

We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the Business Center to discuss your exact requirements.

Yes, the hotel has a number of meeting rooms available with, if required, high-tech support equipment, and catering services.

Attractions

The hotel is ideally located for a number of shopping centers, with direct access to Bangkok’s renowned MBK Center and just a short walk from Siam’s vibrant entertainment and shopping district. For more information, please visit Shopping centers

Very much so – modern SF cinemas are located on the 7th floor of MBK Center, with direct access from the hotel, and Siam’s vibrant entertainment district is just a short walk away.

Bangkok’s famous attractions, including the Golden Buddha Temple, the Royal Palace and Wat Arun, are all located in the city centre and and can reached either by a short taxi ride, or by a trip on the iconic Skytrain and river ferry. For more information on all that the city has to offer, please visit Tourist attractions

© 1996-2017 Pathumwan Princess Hotel. Managed by MBK Hotel & Tourism Co., Ltd.
Officially owned & registered by Pathumwan Princess Hotel.
Hotel will not be held liable for the content or consequences that may arise from limitation website.

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